Overview
Touchpoints are how your church takes action on engagement.
When a congregant is marked as Potential, At Risk, or Disengaged, it’s important to follow up. Nurture allows you to create and track these interactions directly so nothing gets missed.
When to Create a Touchpoint
You should create a touchpoint when:
- Someone is New and needs initial follow-up
- Someone is Potential and ready to take a next step
- Someone is At Risk and needs follow-up
- Someone is Disengaged and needs re-engagement
Before creating a touchpoint:
👉 Make sure the item is claimed or assigned to a user
How to Create a Touchpoint
You can initiate touchpoints from:
- The Dashboard (My Priorities)
- A Congregant Profile
Messaging Touchpoints (Text, Email, Call)
When creating a messaging touchpoint, you’ll have three options:
- Send a message now
- Log a message you have already sent
- Log a message you have received
Then:
- Select the relevant engagement category
- Enter your subject and message
- Choose how you want to send
Sending Options
✅ Send Now (Using Phone Integration)
- Sends from your church’s integrated phone number
- Messages are automatically logged in Nurture
- Replies come directly into Nurture
- All communication is visible in the Activity Feed
Best for:
Official communication and pastoral follow-up
📱 Send from Messaging App (Personal Number)
- Opens your device’s default messaging app (like iMessage)
- Sends from your personal phone number
- Messages are NOT automatically logged
To document replies:
👉 Use “Log a message you have received”
Best for:
Personal or informal communication
Using Phone Integrations
To use integrated messaging:
- Make sure a phone number from your provider (like Clearstream) is assigned to your user profile
- If no number is assigned, the “Send Now” option will not be available
Logging Meetings
For in-person or online interactions:
- Select the Meeting option
- Log details of the interaction
This helps your team:
- Stay informed
- Track care
- Maintain context
Activity Feed
Every touchpoint - messages, calls, meetings is saved in the Activity Feed.
You can:
- View communication history
- Filter by Communication
- Track engagement over time
Why This Matters
Touchpoints ensure:
- Every person is followed up with
- Communication is visible across your team
- Care is consistent and intentional
Because ultimately:Nurture helps you turn awareness into action.