What They Are, How They Work, and How to Respond
Overview
Alerts in Nurture help you quickly identify when a congregant may need attention.
Instead of manually tracking engagement, Alerts automatically surface people who are:
- At Risk of disengaging
- Disengaged and need re-engagement
This allows your team to respond quickly and ensure no one falls through the cracks.
What Are Alerts?
Alerts are real-time notifications that highlight changes in a congregant’s engagement.
They are generated automatically based on engagement activity across areas like:
- Attendance
- Serving
- Groups
- Giving (if applicable)
When someone’s engagement changes, Nurture flags it so your team knows when to step in.
Types of Alerts
You’ll typically see alerts for:
- At Risk → Someone whose engagement is declining
- Disengaged → Someone no longer actively participating
Each alert represents an opportunity to take action.
Understanding Engagement Alerts
Why Alerts Matter
Alerts are designed to help you:
- Respond at the right time
- Prioritize follow-up
- Focus on people who need care most
Instead of asking:
👉 “Who should we reach out to?”
Alerts answer:
👉 “Who needs care right now?”
How Alerts Are Generated
Alerts are based on patterns in engagement data.
For example:
- A drop in attendance may trigger an At Risk alert
- Lack of activity over time may trigger a Disengaged alert
This ensures your team is always working with current, meaningful data.
Alerts vs Opportunities
- Alerts highlight needs (who requires attention)
- Opportunities highlight next steps (where someone can grow)
Together, they give you a complete picture of engagement.
How to Manage Alerts
Navigating Alerts
- Go to the Alerts tab
- Select an engagement category (Attendance, Serving, Groups, etc.)
- Review the congregants listed
Each profile card shows:
- Engagement status
- Relevant activity
- Whether the item has been claimed
Claiming an Alert
Before taking action, assign the alert to a user.
To claim an alert:
- Locate the congregant
- Click Assign
- Select a user
This creates an assignment and ensures accountability.
Filtering Alerts
You can filter alerts to focus your efforts:
- By engagement category
- By status (At Risk, Disengaged, Inactive)
- By claimed vs unclaimed
This helps your team prioritize effectively.
Taking Action
Once an alert is claimed, take action by:
- Creating a touchpoint (text, call, email, meeting)
- Assigning follow-up
- Logging any special notes
All activity is tracked in the system for visibility.
Best Practices for Alert Follow-Up
1. Respond Quickly
Timely follow-up is critical.
- At Risk individuals → Act before disengagement deepens
2. Always Claim Before Acting
Claiming ensures:
- Clear ownership
- Accurate reporting
- No duplicate follow-up
3. Prioritize At-Risk
These individuals require the most immediate attention.
Focus your team’s energy where it matters most.
4. Use Filters to Stay Focused
Filter for:
- Unclaimed alerts
- Specific campuses
- Specific serve teams/groups
- Specific demographics
This keeps your workflow clear and manageable.
5. Track Every Touchpoint
Log all communication:
- Texts
- Calls
- Emails
- Meetings
This ensures your entire team has visibility into care.
6. Review Alerts Regularly
Make Alerts part of your rhythm:
- Daily for staff
- Weekly for teams
This keeps follow-up consistent and proactive.
Why This Matters
Without Alerts:
- Follow-up is inconsistent
- People can be overlooked
- Care becomes reactive
With Alerts:
- You respond in real time
- Your team stays aligned
- Every person has a better chance of being known and cared for
Final Thought
Alerts help you see who needs attention. But more importantly, they help you respond at the right time. Because in Nurture, the goal isn’t just awareness, it’s making sure every person is seen, valued, and cared for.