1. Adding Users
As you are beginning to think through who will adopt Nurture into their daily rhythm, we suggest you scale with the following roles in mind.
- Key ministry leaders like Lead Pastor, Executive Pastor, Operations Pastor.
- Staff leads like Pastoral Care, Guest Experience, Kids Ministry, Worship and Production, Online, Campus Pastors, Groups Pastor and more.
- Trusted volunteers
The goal is to distribute care, not centralize it.
2. Understanding Permission Levels
Permissions control what users can see and do.
Common levels include:
- Executive – Provides full system access and should be reserved for senior leadership.
Administrator – Offers broad visibility and management capabilities without access to detailed financial amounts. - Staff – Designed for pastors, ministry leaders, and care teams who actively engage with congregants.
- Volunteer – Provides focused, limited access to support congregant care while protecting sensitive data. Volunteers can engage only with congregants they are directly assigned to follow.
Good permissions protect:
- Sensitive data
- Clear responsibilities
- Team accountability
3. Assigning Team Leaders
Team leaders are responsible for overseeing care within a group.
They:
- Receive assignments
- Follow up with people
- Help coordinate volunteers
Strong leaders ensure:
- Faster response times
- Better care coverage
- Less pastoral bottleneck
4. Creating Volunteer Teams
Volunteer teams help scale care across your church.
Instead of relying on a few staff members, you empower:
- Group leaders
- Ministry leaders
- Care volunteers
Each team can:
- Receive assignments
- Follow up with specific people
- Track their interactions
This creates a culture of shared shepherding.
5. Best Practices for User Structure
AA healthy Nurture setup is simple and scalable.
Best practices:
- Start small (staff + key leaders)
- Expand gradually
- Keep roles clear
- Avoid overcomplicating permissions
Most importantly:
Make sure every person who needs care has someone responsible for them.
That’s the goal of Nurture.