What is a touchpoint?
A touchpoint is any interaction you have with a congregant, such as:
- Text
- Call
- Meeting
Do I have to log every interaction?
Yes—logging touchpoints ensures:
- Team visibility
- Accurate engagement tracking
- Tells the congregants full story
- Better pastoral care
What’s the difference between “Send Now” and “Send from Messaging App”?
Send Now
- Uses your church’s integrated number
- Logs messages automatically
- Replies come into Nurture
Send from Messaging App
- Uses your personal number
- Does not log automatically
- Requires manual logging
Why can’t I use the “Send Now” option?
This usually means:
- You do not have an assigned phone number from your integration provider
- Or your integration is not fully set up
Make sure a number is assigned to your user profile.