What does it mean to integrate Nurture with our CRM?
Integration means your existing system (CRM) shares data with Nurture automatically.
This allows Nurture to:
- Track engagement based on real activity
- Keep congregant profiles up to date
- Help your team take action without manual data entry
What data syncs into Nurture?
Depending on your integration, Nurture can sync:
- Names and contact information
- Attendance records
- Group participation
- Serving involvement
- Giving data
This data fuels engagement tracking and Insights.
How often does data sync?
Integrations sync automatically over night. This ensures your data stays current without manual updates.
Can we manually update data in Nurture?
Nurture is designed to reflect your CRM data.
In most cases:
👉 Updates should be made in your CRM
👉 Then synced into Nurture
This keeps your systems aligned.
Messaging Integrations
What messaging integrations does Nurture support?
Nurture currently integrates with messaging providers such as:
- Clearstream
- Text In Church
- Dialpad
These allow you to send and receive messages directly within Nurture.
If you have another integration you would like to inquire about, we must have access to an API Key and Webhooks. Contact support for more information.
Benefit of using a messaging integration?
Using an integration allows you to:
- Send messages from a shared church number
- Automatically log messages in Nurture
- Receive replies directly in the platform
- Maintain full communication history
Why can’t I send messages using “Send Now”?
This usually means:
- You do not have an assigned phone number from your integration provider
- Or your integration is not fully set up
Make sure a number is assigned to your user profile.
Can I still message people without an integration?
Yes.
You can use your personal messaging app, but:
- Messages will not log automatically
- You’ll need to manually log communication in Nurture
Will replies show up in Nurture?
Only if you are using an integrated messaging service.
If you send from your personal number, replies will not sync automatically.
Data & Syncing
Why is information missing from Nurture?
Common reasons include:
- It is not in your CRM
- The data hasn’t synced yet
If needed, check your CRM or wait for the next sync cycle.
Why is someone’s engagement status incorrect?
Engagement status is based on the data Nurture receives.
If something looks off:
- Verify the data in your CRM
- Confirm that recent activity has synced
Can we control what data syncs into Nurture?
Yes—depending on your integration setup.
Your team can typically define:
- Which campuses sync
- Which data fields are included
- Which engagement categories are tracked
What happens if data changes in our CRM?
Nurture will update automatically during the next sync. This ensures consistency between systems.
Best Practices for Integrations
What are best practices for a smooth integration?
- Keep your CRM data clean and up to date
- Assign phone numbers to users for messaging
- Train your team on when to use integrated messaging vs personal messaging
- Regularly review sync accuracy