Before You Begin

When adding or editing a user in Nurture:

• Make sure a pre-selected phone number from your integrated provider is assigned to the user.
• This number will be used when sending messages through the integration.
  
  

If no number is assigned, the integration sending option will not be available.

Sending a Text in Nurture

1. Open the congregant’s profile.
2. Click Text.
3. Enter your subject (if applicable) and message.
   
   

Selecting a Sending Number

If you have multiple integrated numbers assigned:

• You will see an option below the message field to select which number to send from.
• Choose the correct number before sending.
  
  

Sending Options Explained

You will see two sending options:

✅ Send Now (Uses Phone Integration)

• Sends from your church’s integrated phone number.
• Messages are automatically logged in Nurture.
• Replies come directly into Nurture.
• All texts (sent and received) can be viewed in the Activity Feed under the Communication filter.
• Recommended for official church communication and pastoral follow-up.
  
  

📱 Send from Messaging App (Personal Number)

• Opens your computer’s default messaging app (e.g., iMessage).
• Sends from your personal phone number.
• Messages received will not log automatically in Nurture.
• To document a reply, you must use “Log a text you have received.”
  
  

This option is useful if you prefer to communicate from your personal device rather than the church-integrated number.

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