Terms & Conditions

Terms and Conditions

1. Service Delivery
Nurturepath Inc. (“Nurture”) provides a subscription-based SaaS product designed to help churches better understand and engage with their congregants. Once your purchase is confirmed, you will receive access to the Nurture platform. There is a short "spin-up" period to establish your development environment and connect your existing tools. The duration of this process varies based on project complexity.

Immediate Access: Upon successful payment of setup fees and pending our team's initial setup and sync of your data, your account will be activated, and you will receive login credentials via email. You can start using the platform immediately.

Onboarding Process: Our standard onboarding process, which includes setting up your account and customizing the platform to your needs, will be initiated within 48 hours of your purchase. This process typically takes 7 days to complete, during which our team will work closely with you to ensure a smooth transition.

2. Subscription Terms
Nurture operates on a subscription basis with recurring monthly or annual billing, depending on the plan you select.

Subscription Start Date: Your subscription begins on the date of purchase.

Renewals: Subscriptions automatically renew at the end of each contract period unless canceled before renewal. By continuing your subscription, you authorize us to charge the payment method on file or collect payment through necessary methods. Renewal fees are non-refundable unless canceled before the renewal date, in accordance to the contract details.

Upgrades/Downgrades: You may upgrade or downgrade your subscription at any time. Changes will take effect at the end of the current contract period, and any applicable charges or credits will be applied to your account.

3. Refund Policy
We want you to be completely satisfied with Nurture. If you are not satisfied, please contact us within 14 days of your purchase for a full refund.

14-Day Money-Back Guarantee: If you decide that Nurture is not the right fit for your organization, you may request a full refund (minus setup fees) within 14 days of your initial purchase. Refund requests should be submitted to support@nurture.io.

No Pro-Rated Refunds for Annual Subscriptions: Annual subscribers who cancel after the 14-day period will not receive a pro-rated refund for unused time.

4. Cancellation Policy
You may cancel your subscription at any time.

Cancellation Process: Cancellations can be made through your account settings or by contacting our support team at support@nurture.io.

Effective Date: Cancellations take effect at the end of the current contract cycle. You will retain access to Nurture until the last day of your cycle. No refunds will be issued for unused time unless otherwise stated in our refund policy.

No Cancellation Fees: We do not charge cancellation fees.

5. Customer Support
Our customer support team is available to assist you with any questions or issues related to your subscription. During onboarding, you will be given access to an online communication tool (Slack) where you can request help, feature updates, or troubleshoot issues with our team 7 days per week. If you lose access or need to reach out outside of Slack, you can email support@nurture.io or call 615-882-4223.

6. Privacy and Data Policy
Nurture uses advanced data security and privacy protection practices, including multi-factor authentication (MFA) and encryption of personally identifiable information (PII). By using our system, you agree to comply with all security and compliance measures recommended by Nurture or by law.

Nurture acts as a data processor, while you remain responsible for data collection practices and compliance. Any illegal or unethical collection of data passed into Nurture for processing may result in termination of services. Nurture is not legally liable for any data you process through our application.

For guidance on data collection laws, consult legal counsel or reach out to support@nurture.io.

7. Customer Referral and Promotions Policy
We appreciate when our customers share their success with Nurture. To encourage this, we offer optional discounts and incentives for customers who participate in promotions.

Marketing Participation: We never directly communicate with your congregants or use private data in public. We may feature anonymized success stories and customer insights in marketing materials, but we seek explicit permission before using specific testimonials or branding.
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Discounts and Pricing Adjustments: If you opt into promotional participation, your contract may include discounts. If you later opt out, your pricing will revert to our standard rates at the next renewal cycle. If you were offered a discounted rate on your initial contract, participation in marketing promotion including testimonials and branding is implied until we receive further notice via the opt-out process below.

Opt-Out Process: If you choose to opt out of promotional participation, send written notice to legal@nurture.io.

8. Copyright, Trademark, and Non-Compete Policy
By accessing or using the Nurture platform, you agree not to replicate, reverse-engineer, develop, or help another entity develop a competing product using proprietary elements of Nurture. This obligation remains in effect for two years after your last engagement with or demonstration of the platform. Any violation may result in legal action.
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Non-Disclosure Agreement: Demonstrations or access to the platform indicate agreement that your purpose is to use Nurture within your organization, not to extract components for personal or financial gain, or to gain ideas to execute similar methods without using Nurture.

9. Dispute Resolution
Any disputes arising from these Terms and Conditions shall be resolved through binding arbitration in Texas. By using Nurture, you waive your right to a trial by jury or to participate in a class action lawsuit.

10. Contact Information
Email: support@nurture.io
‍Phone: (615) 882-4223
Hours of Operation: Monday through Friday, 8:00 AM to 5:00 PM CST

‍Nurturepath Inc. reserves the right to update or modify these Terms and Conditions at any time. Any changes will be communicated via an updated policy on our website. Save this page for your records and check back periodically for updates.

Last Updated: February 2025

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